Remote Technical Support Terms

Combustion Specialists, LLC · Effective November 2026

Summary: Remote support is advice only. Your own qualified personnel make any adjustments and remain responsible for the safe operation of your equipment. Paying the invoice accepts these terms.

1. Acceptance

These terms apply to remote technical support provided by Combustion Specialists, LLC ("we", "us") to the business named on the invoice ("Customer"). By paying an invoice for remote technical support, or by taking part in a remote support session, Customer accepts these terms. The person who pays or takes part confirms they are authorized to accept these terms for Customer.

2. The service

Remote technical support is an advisory consultation by phone or video with one of our combustion technicians. It may include reviewing symptoms, alarm and error codes, readings, photos and documents provided by Customer, and discussing possible causes and options. We do not perform on-site work, and we do not operate, adjust, program or control Customer's equipment during a remote session.

3. Fees

Remote support is billed in 30-minute blocks at the rate shown on the invoice. The first block is paid in advance; additional time is billed afterward in 30-minute blocks and is due on receipt. Sessions may be rescheduled with 24 hours' notice. Fees are not refundable once a session has started.

4. Customer responsibilities

Customer decides whether and how to act on any guidance. All inspection, adjustment, repair and operation of equipment is performed by Customer's own qualified personnel, in accordance with the manufacturer's instructions and all applicable codes, standards and safety practices. Customer remains solely responsible for the safe operation of its equipment and will shut equipment down whenever it is unsafe or its condition is uncertain. Customer is responsible for the accuracy of the information it provides.

5. Advisory only; no warranty

Guidance is based on information provided remotely, without an on-site inspection, and may be incomplete. It is provided "as is", without warranty of any kind, express or implied, including any warranty of merchantability, fitness for a particular purpose or result. We do not guarantee that any problem will be diagnosed or resolved.

6. Release

To the fullest extent permitted by law, Customer releases Combustion Specialists, LLC and its members, managers, technicians and subcontractors from all claims, losses and damages arising out of or related to remote technical support or any action taken or not taken by Customer or its personnel.

7. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim related to remote technical support will not exceed the fees Customer paid for the session giving rise to the claim. We are not liable for any indirect, incidental, special or consequential damages, including downtime, lost production, lost profits, fuel costs or property damage.

8. Indemnity

Customer will defend, indemnify and hold harmless Combustion Specialists, LLC and its members, managers, technicians and subcontractors from any third-party claim, including claims by Customer's employees or contractors, arising out of the operation of Customer's equipment or any work performed by Customer's personnel or other contractors.

9. Scope of these limits

Nothing in these terms limits liability that cannot be limited under applicable law, including liability for gross negligence or willful misconduct.

10. General

These terms are governed by the laws of the State of Florida, and any dispute will be heard in the state or federal courts serving Sarasota County, Florida. Any on-site service is quoted and agreed separately. If any part of these terms is found unenforceable, the rest remains in effect. These terms, together with the invoice, are the entire agreement for remote technical support.

Questions about these terms: service@combustionspecialists.com. Back to Remote Technical Support