Remote Technical Support
Some burner and control problems can be narrowed down without a site visit. Remote technical support connects your maintenance staff or service contractor with one of our combustion technicians by phone or video call.
What we can help with
Alarm, lockout and error codes on burner management systems and flame safeguards
O2 trim and combustion control problems
Reviewing combustion readings, photos and control settings you send us
Deciding whether a problem needs a technician on site
How it works
Send a request through our contact form with your boiler and burner details and what you're seeing. Choose "Remote technical support" under Service Needed.
We reply with pricing and an invoice for the first 30-minute block, and set a time for the call.
Your qualified personnel are with the equipment during the call. Our technician talks through readings, codes and possible causes, and your team makes any adjustments.
Additional time is billed in 30-minute blocks. If the problem needs hands-on work, we quote a site visit.
Advisory only
Remote support is advisory only. Your own qualified personnel make any adjustments and remain responsible for the safe operation of your equipment. Paying the invoice accepts our Remote Technical Support Terms.
Request remote support through our contact form or email service@combustionspecialists.com.